Navigate the transition from technical to managerial excellence


For newly-appointed managers, the managerial position can be a somewhat lonely and even hostile place. With minimal organizational support available, they frequently find it necessary to rely on their own instincts to make critical decisions, growing in confidence whenever the impact of these decisions appear to produce little or no negative consequences for the organization.

In the absence of organizational initiatives to systematically develop managerial competence, many newly-appointed managers find extreme difficulty in making the transition from technical to managerial excellence. As a result, much of the conceptual, interpersonal and, indeed, managerial competencies required of these managers remain under-developed while they find comfort in continuing to operate at a technical level.

This workshop is designed to help newly-appointed managers understand the role of the manager in today’s organization, and to identify and develop the competencies required to facilitate the success of the organization.

The workshop will address the following themes:

Coordinating and Managing Work Processes:

  • Understanding the role of the manager
  • Developing a holistic organizational perspective
  • Aligning departmental goals to organization strategy
  • Developing performance goals
  • Building a performance culture
  • Effective delegation skills

Managing Interpersonal Relationships

  • Managing self
  • Developing and Managing teams
  • Effective Communication skills
  • Developing and Managing People
  • Performance monitoring and coaching
  • Evaluating employee performance
  • Building employee competencies
  • Creating a motivating environment
  • Understanding principles of industrial relations



  • Date: December 4th-6th, 2017
  • Time: 9am – 4pm
  • Cost per participant is inclusive of all training material, lunch, refreshments and Certificate of Participation.


  • Venue: Arthur Lok Jack Global School of Business
  • Max Richards Drive,
    Uriah Butler Highway North West
    Mount Hope
  • Coordinators: Arianne Kennedy ext. 189 | Brent Cassim ext. 330
  • Tel: 645-6700 Fax: 662-1411
  • Email:
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