Introduction to Facilities Management


The Facilities Management function in the workplace has come under scrutiny as companies now recognize the need to ensure that buildings, systems and services effectively and efficiently support the core business operation and processes. Whether it's in banking, process plant, education, health care or manufacturing, Facility Management is the silent pillar that contributes to the strategic objectives of a business in the dynamic world we live in. Management of facilities can significantly affect the profitability of a company with success dependant on reducing the overhead cost of actually being in the business as well as downtime.

This program will cover a range of Facilities Management issues, offering insight into recent developments in the profession. It will also discuss everyday problems encountered by companies and offer possible solutions that may be at their disposal. Key to the success of individuals in this field of Facilities Management is the ability to deal with people, to manage change and simultaneous operations and to deal with challenges while working under pressure.


Target Audience

This course is designed for:

  • Companies with a Facilities Management programme in place or those thinking about implementing one
  • Any person currently in the field of Facilities Management e.g. building services and estate managers
  • Those who are interested in moving into the field of Facilities Management


Learning Objectives

Upon completion of this programme, participants are able to:

  • Describe the role and responsibilities of Facilities Management
  • Recognize the new developments in Facilities Management
  • Provide practical advice and guidance on selection and management of contractors
  • Demonstrate an awareness of health and safety compliance issues (OSH ACT), risk management, disaster preparedness, emergency response and business continuity
  • Explain the importance and benefits of good project management planning and execution
  • Describe Security and Facilities Management
  • Demonstrate an awareness and understanding of everyday Facilities Management Problems


Programme Outline


1. Understanding Facilities Management

  • What is Facilities Management?
  • Defining Facilities Management within an organization
  • Facilities Management as an overhead cost or a contributor to profits
  • The importance of effective and efficient management of facilities
  • Developing a Facilities Management plan and allocating resources to support it

2. Introduction to Buildings and Services

  • Building structures and requirements
  • Past, current and projected utility and other services to buildings
  • Relationship with surrounding infrastructure
  • Outsourcing vs. in-sourcing
  • Identifying and reviewing support service requirements
  • Reviewing contracted services

3. Practical space planning, allocation and management

  • Past current and future usage requirements
  • Optimizing Space conversion
  • Implications of building modification
  • Importance of alignment between request for modifications and management long term strategy

4. Managing Contractors

  • Contractor Selection Process
  • Contractor Management Strategy: - Auditing, Monitoring and feedback
  • What is a contract and why is important to have a good contract in place?
  • The Tendering process
  • Supply Chain Management
  • Establishment of clear lines of communication for SCM
  • Importance of briefing and site visits
  • Contractor objectives vs. client expectations
  • Reports and KPI's that are required for contract meetings
  • Contract review process and dealing with contract variations
  • Common loopholes in contracts
  • How to handle disputes and contract termination


5. Preventative and Predictive Maintenance

  • Importance of having an effective Maintenance program in place
  • Implications of failed maintenance systems
  • Implementation and Use of maintenance software systems (TMA)
  • Importance of Handling reports /complaints and providing feedback

6. Compliance and risk management

  • Facilities Management Roles and responsibilities under the TT OSH Act
  • Developing a safety policy
  • Managing safety
  • How to carry out a risk assessment
  • Implementing and use of a Permit to Work system
  • Practical guidelines to handling emergencies
  • Business continuity – Facilities Management role

7. Disaster Preparedness and Emergency Response

  • Disaster Preparedness Plan
  • Incident Command
  • Identification of resources required for Emergency Response
  • Management of utilities
  • Protection of critical components / data for business continuity
  • Abnormal utility failure / loss
  • Security


8. The Procurement process

  • Time lines: From order to delivery on site
  • Availability of spares
  • Handling old equipment
  • QA/QC vs. costs
  • Procedures and manuals and vendor support
  • Handover arrangements and training

9. Project Management

  • Getting started – planning, stage gates, resource allocation, reviews, execution
  • Understanding the building – structure, design constraints
  • Space – cost, open plan, storage, restaurant, nursery, gym
  • Moving people– the issues and how to avoid the pain
  • Removal contracts – the pitfalls



Date View Event Calendar 20th-22nd January, 2015
Time 8:30 pm – 4:30 pm
Duration 2 Days
Cost TT $4,000.00 (inclusive of training materials, refreshments and Certificate of Participation) 
Please note that prices are subject to change without notice.
Venue Arthur Lok Jack Graduate School of Business
Max Richards Drive,
Uriah Butler Highway, North West,
Mt. Hope


Tel: 645-6700
Fax: 662-1411


Brent Cassim - ext. 330
Anastasia Mohammed - ext. 328



Certificates will only be issued to participants who have attained a minimum attendance rate of 75% for the duration of the course.

Course Cancellation/ Reschedule Policy

Arthur Lok Jack GSB (ALJGSB) reserves the right to cancel training at any time. If ALJGSB cancels the training due to unforeseen circumstances beyond the control of ALJGSB, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training, based upon availability (providing payments have been made before original advertised date).

ALJGSB reserves the right to reschedule training at any time. If ALJGSB reschedules training due to unforeseen circumstances beyond the control of ALJGSB, the training will take place at the next available time. Participants will be informed via phone and/or e-mails.



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