Business Issues in Facilities Management


Today's businesses place strong emphasis on demonstrated organisational performance. This emphasis is not only limited to the private sector, but on public sectors and non-profit agencies as well. More business agencies are finding it difficult to be effective. As financial resources decrease, corporate and executive demand for results increases dramatically. Facilities management professionals, whether in-house or outsourced, are no strangers to being asked to operate in a demanding and "financially lean" environment.

The contentious issue that facilities managers face is one of:

  • Best Practices
  • Performance Management
  • Turning Strategy into performance
  • Translating intangible resources such as innovation, customer relationships and knowledge of your facilities into real capital value
  • Whether it's in banking, process plant, education, health care or manufacturing, facilities management is the silent pillar that contributes significantly to the strategic objectives of a business in today's dynamic world.

This programme will cover a range of facilities management issues, offering insight into recent developments in the profession. It will also discuss everyday problems encountered by facilities professionals – staffed or service provider - and offer proactive solutions to be strategic to your business's bottom line TODAY. Today's Facilities Managers are being called upon to get it right – in a cost effective manner. If these sentiments are familiar, then this workshop is for you.

Target Audience

This comprehensive 3 day workshop is designed for:

  • In-house facilities professional leaders
  • Outsourced service provider leaders
  • Experienced Facilities Professionals seeking continuing education
  • Organisational Leaders seeking methods to make Facilities Management relevant

Learning Objectives

Attendees will leave with access to practical applications of Strategic Facilities Management. Insight will be offered with definitive lecturing in global best practices, leadership in facilities operations & administration, customer centered strategies, and business issues influencing the facilities management field.

Upon completion of this workshop, participants should be able to:

  • Define and execute their organisation's purpose for facilities management
  • Assure quality of facilities management through leadership and staffing business models
  • Prepare facilities management operations to be scalable through documenting
  • Negotiate winning positions on facilities management issues to management
  • Achieve excellence with impactful and essential communication skills
  • Lead transformational facilities management changes through Strategic Implementation and Change Management strategies (Balance Scorecard)

Programme Outline


  • Understanding Facilities Management as a "Management" Discipline
    • Defining Facilities Management within an organisation
    • Facilities Management as an overhead cost or a contributor to profits
    • The importance of effective and efficient management of facilities
    • Current Global Perspective of Facility Management
  • Leading the Organisation: Leadership and Management
    • Identify the characteristics of leaders
    • Apply the principles of Ethical leadership to the practice of Facilities Management.
    • Psychology of the Facilities Business Leader
    • Intrapreneurship vs. Entrepreneurship
  • The Essential Facilities Management Roles: Role Optimisation
    • Setup and Administration of the Facilities Management Business Function
    • Management of the Facilities Management Business Function/Systems Thinking
    • Documentation of Business Processes
    • Explain the methods of estimating and managing workload
    • Hire and maintain quality staff
    • Determine when outsourcing should and should not be used
    • How to build good working relationships with outsource providers
    • Select contractors in an equitable and judicious manner


  • Leading the Organisation: The Business Disciplines of the Facilities Management Business Function
    • Mastering the three essential business disciplines of Facilities Management Attention
      • Marketing Mindset
      • Financial Operation
      • Management Philosophy & Methodology
    • Mastering the three essential business processes of Facilities Management Attention
      • Customer Identification
      • Client Conversion
      • Client Fulfilment
  • Creating Facilities Management value: Purposeful Strategy Implementation
    • Change Management on purpose
    • Being the leader of Strategy Execution (Balance Scorecard)
    • Bringing Facilities Management Strategy to Life
  • Communication Excellence
    • Identify the types of communication involved in Facilities Management
    • Understand the factors that make written and spoken communication more effective
    • The Leveraging Power of Excellent Documentation


  • Successful Facilities Management negotiations
    • Negotiation opportunities for the Facilities Manager
    • Success using negotiation tactics that work
    • Deliberate the outcomes of negotiation
    • Defend your department's costs
  • Exploring the "Chief Facilities Officer"
    • Concept of Chief Facility Officer as a company executive
    • Cases for Sustainability initiatives & "Going Green"
    • Apply the principles of Ethical Leadership to the practice of Facilities Management

Facilitator: Mr. Tyrel Melville B.Sc FMP

Tyrel Melville holds a B.Sc in Facilities Management and Technology Studies from Colorado State University (IFMA Accredited Degree Programme) and was awarded the Facility Management Professional (FMP) Designation in 2005. He is also an Accredited Toastmaster of Toastmaster International.

Tyrel fully immersed himself in the FM field in 2001, starting in the area of Asset Management. He is experienced in O&M, Facility Planning, Technology, Management, and Administration Professional within the field of Facilities Management. He has been instrumental in delivering Computerised Maintenance Management Software CMMS programmes (home grown & off the shelf) in a variety of industries locally, regionally and also in the USA.

Tyrel had previously worked with Hewlett Packard, Colorado Springs Utilities and Target Distribution Centers. He currently heads the Facilities Maintenance department at Delta Dynamics Limited, Trinidad & Tobago.


Date View Event Calendar
Time 8:30 pm – 4:30 pm
Duration 2 Days
Cost TT $4,200.00 (inclusive of training materials, refreshments and Certificate of Participation) 
Please note that prices are subject to change without notice.
Venue Arthur Lok Jack Graduate School of Business
Max Richards Drive,
Uriah Butler Highway, North West,
Mt. Hope


Tel: 645-6700
Fax: 662-1411


Brent Cassim - ext. 330
Anastasia Mohammed - ext. 328



Certificates will only be issued to participants who have attained a minimum attendance rate of 75% for the duration of the course.

Course Cancellation/ Reschedule Policy

Arthur Lok Jack GSB (ALJGSB) reserves the right to cancel training at any time. If ALJGSB cancels the training due to unforeseen circumstances beyond the control of ALJGSB, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training, based upon availability (providing payments have been made before original advertised date).

ALJGSB reserves the right to reschedule training at any time. If ALJGSB reschedules training due to unforeseen circumstances beyond the control of ALJGSB, the training will take place at the next available time. Participants will be informed via phone and/or e-mails.



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