Business Protocol for the Public Sector


As countries continue to diversify and look for new trading partners, governments and businesses have found that it is necessary to understand the protocols required to conduct business have become a necessity. Without an understanding of protocol, why it is important and what it entails, this results in a number of faux-pas occurring at government based events.

This 2-day workshop will seek to understand organisation culture and values and what makes engaging in business protocol so challenging. Understanding that every individual has unique personal values, and also that every organisation has its own set of values and ethical policies. Business protocol must then consider the organisational culture and the types of interdependent relationships between the individuals and the other significant persons who are involved in the decision-making process of the organisation.

By focusing on the issues relative to business protocol, attendees are provided with the opportunity to identify the roles and responsibilities they will be facing as they advance in the workplace. The modules designed to enhance your understanding and awareness in order to ensure that participants can make responsible business decisions.

Target Audience

This workshop will be beneficial to any Officers in public sector organisations that are responsible for managing protocol at events and during day to day activities.

Learning Objectives

All participants who attend and actively participate in all sessions should be able to:

  • Describe business protocol elements in the context of their organisation
  • Identify the linkages between Business protocol and ethics
  • Examine the evolution of Business Protocol
  • Provide insight into the extent of ethical misconduct in the workplace and the pressures for unethical behaviour
  • Appreciate why business protocol is so important
  • Communicate effectively using the appropriate protocol

Programme Outline

Topics to be covered during this 2-day workshop include:

  • Image and You in the Business Environment
  • Introductions and Greetings
  • Mastering the Name Exchange/ Cultural differences
  • The Art of the Handshake/ Business Cards
  • Conversation Skills
  • Protocol for Business Communications

Facilitator: Ms. Sandra Basheer

Ms. Basheer has extensive experience in the field of event management. Her portfolio includes such major government hosted events as, the ICC Cricket World Cup where she held the post of Manager of VIP & Protocol, as well as key roles in the Establishment of the Association of Caribbean States, FIFA Uunder17 World Youth Championship 2001, Miss Universe Pageant 1999, various Trade Expositions and Manager of the government established "Events Management Centre." Ms. Basheer is a graduate of the George Washington University Event Management Programme and is currently completing qualifications in Arts and Cultural Enterprise Management at the University of the West Indies.


Date View Event Calendar
Time 8:30 pm – 4:30 pm
Duration 2 Days
Cost TT $3,500.00 (inclusive of training materials, refreshments and Certificate of Participation) 
Please note that prices are subject to change without notice.
Venue Arthur Lok Jack Graduate School of Business
Max Richards Drive,
Uriah Butler Highway, North West,
Mt. Hope


Tel: 645-6700
Fax: 662-1411


Brent Cassim - ext. 330
Anastasia Mohammed - ext. 328



Certificates will only be issued to participants who have attained a minimum attendance rate of 75% for the duration of the course.

Course Cancellation/ Reschedule Policy

Arthur Lok Jack GSB (ALJGSB) reserves the right to cancel training at any time. If ALJGSB cancels the training due to unforeseen circumstances beyond the control of ALJGSB, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training, based upon availability (providing payments have been made before original advertised date).

ALJGSB reserves the right to reschedule training at any time. If ALJGSB reschedules training due to unforeseen circumstances beyond the control of ALJGSB, the training will take place at the next available time. Participants will be informed via phone and/or e-mails.



Follow Us on Twitter

Like Us on Facebook