The Power and Potential of Constructive Confrontation

Assertiveness Workshop

Do you lack the courage to speak up for yourself? Are you having a hard time saying "no" to others? Are you afraid to express your opinion due to fear of conflict? If this is so, you may lack assertiveness. Assertiveness is a style of communication that empowers you to speak out and stand up for yourself in respectful ways.

Being assertive means expressing your wants while being mindful of the opinions, wants and feelings of others. Assertiveness is critical for feeling empowered at work and at home. Being assertive empowers you by giving you confidence, self-esteem and enhanced decision-making skills. In addition, the more assertive you become, the better able you are to face problems or conflicts with poise, confidence and a clearer head. Assertiveness improves self-respect and will ensure that you have a better chance of earning the respect of others so that you feel "in control" of situations.

In this highly interactive workshop, you will learn the guidelines and principles for understanding your rights, standing up for yourselves and mastering the art of the conversation to get what you want.

Opportunity does not knock; it presents itself when you beat down the door. — Kyle Chandler

Target Audience

Business professionals, supervisors, team leaders, managers and individuals who want to acquire the essential assertiveness skills.

Learning Objectives

At the end of this workshop, participants should be able to:

  • Demonstrate an understanding of basic knowledge and concepts of assertive behavior.
  • Identify and express their rights in an assertive manner.
  • Present clearer messages.
  • Increase their confidence
  • Identify and eliminate barriers which prevent them from acting assertively.
  • Become more aware of passive/assertive/aggressive behaviors.
  • Practice assertive behaviors in a variety of situations.

Programme Outline

Topics to be covered during this 2-day workshop include:

  • What is assertiveness?
  • How do you see yourself?
  • The stress, social and belief barrier
  • Assertiveness vs Aggressiveness
  • Assertiveness vs Passiveness
  • Preparing for change
  • Giving your opinion
  • Receiving and giving positive feedback
  • Receiving and giving negative feedback
  • Making requests without controlling others
  • Maintaining improvement (attitude and behavior)

Facilitator: Mr. Anthony Ragoonanan 

Anthony Ragoonanan B.Sc., MBA is the Principal Trainer and Consultant for VFormation Training and Development, with core skills that include Communication, Leadership, Sales, Customer Service and Management. Anthony is dedicated to performance management and empowering people with the skills to make a difference in their organization, their society and their lives. His primary goal is to address the competence related needs affecting companies today so that employees can deliver measurable results. His purpose is to not only make an impact but to make a difference by developing and challenging staff to achieve top performance not only as individuals but as part of a team.

With over 15 years in the sales environment, having worked for both local and international firms, he has had experience on the front line, in sales as well as a trainer and manager. His experience has also exposed him to several distribution companies, health care professionals, hospitals and service companies in the Caribbean region where he gained first-hand experience in learning how companies run their business, develop their people and maintain their corporate culture.
As a Trainer and Consultant, he is presently working with local and International companies including the development of several programmes at the Arthur Lok Jack Graduate School of Business.

Anthony possesses a Bachelor of Sciences degree (University of Guelph, Ontario, Canada) and an MBA (Andrew's University, Berrien Springs, Michigan, 2008).


Date View Event Calendar 11th - 12th August 2014
Time 8:30 pm – 4:30 pm
Duration 2 Days
Cost TT $3,200.00 (inclusive of training materials, refreshments and Certificate of Participation) 
Please note that prices are subject to change without notice.
Venue Arthur Lok Jack Graduate School of Business
Max Richards Drive,
Uriah Butler Highway, North West,
Mt. Hope


Tel: 645-6700
Fax: 662-1411


Brent Cassim - ext. 330
Anastasia Mohammed - ext. 328



Certificates will only be issued to participants who have attained a minimum attendance rate of 75% for the duration of the course.

Course Cancellation/ Reschedule Policy

Arthur Lok Jack GSB (ALJGSB) reserves the right to cancel training at any time. If ALJGSB cancels the training due to unforeseen circumstances beyond the control of ALJGSB, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training, based upon availability (providing payments have been made before original advertised date).

ALJGSB reserves the right to reschedule training at any time. If ALJGSB reschedules training due to unforeseen circumstances beyond the control of ALJGSB, the training will take place at the next available time. Participants will be informed via phone and/or e-mails.



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