Strategic Performance Management


Rethinking the way we drive employee development and motivation

Strategic Performance Management

Performance Management, which is often mistakenly called Performance Appraisal, is a strategy used to ensure that the performance of employees is maximised in order to achieve organisational goals and objectives.

Performance Management is usually seen as a cumbersome task by employees as well as supervisors and managers; many shy away from dealing with performance especially if the employee is a challenging one.

The question is how can this system be implemented without the negative stigma that usually accompanies it? In this two-day workshop, participants will be taken on a journey which begins by looking at the 21st century organisation and the importance of performance in that context. Participants will also have an overview of Performance

Management and the phases involved; setting of objectives; types of appraisal systems; the use of the data collected and its linkage with other Human Resource systems. The workshop will end by looking at a practical approach to managing employee performance while motivating and developing.

Target Audience

This workshop is designed for HR managers of private and public organisations responsible for building the methodology and administrative apparatus that line managers use for appraising performance. It is also recommended for line managers who conduct performance appraisals. The workshop will provide both, HR and line managers with effective management tools to link individual to organisational performance.

Learning Objectives

At the end of the two-day workshop, participants should be able to:

  • Demonstrate an understanding of the Performance Management Cycle and its importance in the modern organisation.
  • Utilise the Job Description in the setting of objectives.
  • Conduct effective appraisal interviews.
  • Engage in techniques that would motivate and develop their subordinates.

Programme Outline

Topics to be covered over the two days are:

  • Overview of the 21st. Century Organisation.
  • Performance Management - The Cycle.
  • Phases of Performance Management
  • Setting Objectives using the Job Description.
  • Performance Appraisal: Whose business is it anyway?
  • Common Problems encountered in appraisals.
  • Linking Performance Management with other HR functions.

Facilitator's Bio-Sketch: Ms. Donna Barbara-Ann Chapman

Ms. Donna Barbara-Ann Chapman, Principal Consultant of HR Align Consulting, is a human resource/organisational development professional with more than thirty two years of combined experience in the fields of Human Resource Management and Education. She is the holder of a Master's degree in Training and Performance Management from Leicester University, UK; a Bachelor's degree (Honours) in Social Sciences/Management/History from UWI, St. Augustine; a Postgraduate Diploma in International Relations from the UWI, St. Augustine; a trained Teacher's Diploma (Distinctions) from the Corinth Teachers' College as well as training in Labour Law and Industrial Relations.

Her career path would include significant work as Teacher and Curriculum Facilitator; Human Resource Specialist; Head of Personnel and Training; Manager Organisational Effectiveness and Manager Human Resource and Administration.

She has also lectured part-time at the Cipriani College of Labour and Co-operative Studies; UWI; COSTAATT and School of Accounting and Management in areas such as: Strategic Human Resource Management; Compensation Management; Organisational Development and Management. She is a Professional Member of the Society for Human Resource Management, USA and a member of the Human Resource Management Association of Trinidad and Tobago.

Regionally, she has worked in Trinidad, Jamaica, Barbados, Bahamas and Turks and Caicos Islands conducting workshops for trainers. She has been involved in several departmental start-up initiatives; strategy and policy design; rewards management; customer service; recruitment and selection exercises in the English and Spanish- speaking Caribbean countries; training analysis and design; performance management and organisational effectiveness.

This individual is a dynamic, result-oriented professional with a strong track record in organisational change and effectiveness dynamics in high-paced organisations. She has the ability to cultivate productive relationships with key decision-makers and manage projects on a domestic, regional and international level based on her excellent communication and co-ordination skills. A creative thinker who dares to be different.


Date View Event Calendar
Time 8:30 pm – 4:30 pm
Duration 2 Days
Cost TT $4,000.00 (inclusive of training materials, refreshments and Certificate of Participation) 
Please note that prices are subject to change without notice.
Venue Arthur Lok Jack Graduate School of Business
Max Richards Drive,
Uriah Butler Highway, North West,
Mt. Hope


Tel: 645-6700
Fax: 662-1411


Tamara Edwards - ext. 157
Rameshwar Santlal - ext. 123



Certificates will only be issued to participants who have attained a minimum attendance rate of 75% for the duration of the course.

Course Cancellation/ Reschedule Policy

Arthur Lok Jack GSB (ALJGSB) reserves the right to cancel training at any time. If ALJGSB cancels the training due to unforeseen circumstances beyond the control of ALJGSB, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training, based upon availability (providing payments have been made before original advertised date).

ALJGSB reserves the right to reschedule training at any time. If ALJGSB reschedules training due to unforeseen circumstances beyond the control of ALJGSB, the training will take place at the next available time. Participants will be informed via phone and/or e-mails.



Follow Us on Twitter

Like Us on Facebook