Corporate Protocol for the Business Professional


Corporate Protocol for the Business Professional

Protocol is the art of creating an environment so that business and diplomacy can be conducted. The rules of protocol are intended to maintain courtesy and politeness not only in international affairs but also between officials in government organisations as well as between companies and their representatives.

Business Protocol is a collection of guidelines which professionals apply when interacting with each other and their local and international associates, peers and clients in the corporate world. There are certain rules and codes of civility, the familiarity which provides the business professional with the ability to manage demanding business situations with confidence. Business professionals who have this skill or savoir-faire, effortlessly handle situations with calm and sophistication.

A clear understanding and application of corporate protocol distinguishes an ordinary professional from a extraordinary one, one who can help their company gain the competitive advantage by knowing what to do, when to do it and how to do it with dignity, poise, refinement and good taste under any given circumstance. This workshop, Corporate Protocol for the Business Professional will focus on the application of basic principles of civility.

Participants will learn how to strengthen their business presence, project a confident, professional image and operate with finesse and polish. More businesses are learning that a person, who can confidently interact with colleagues and business associates, maintain business and customer relationships, and demonstrate dining and entertaining savvy is operating from a position of strength and authority.

Target Audience

  1. Business Professionals
  2. Public Relations Personnel and those who co-ordinate corporate functions
  3. HR Practitioners
  4. Professionals responsible for staff training and development
  5. Persons on the corporate fast-track
  6. Recent university graduates and entry-level professionals

Learning Objectives

At the end of this workshop, persons who have attended all sessions and actively participated should be able to:

  1. Define Protocol and its place in the business world
  2. Apply principles of Corporate Protocol in the business arena
  3. Demonstrate protocol intelligence when co-ordinating or attending Corporate functions
  4. Treat with cultural awareness and sensitivity when conducting business locally and internationally
  5. Understand the fine points of business dining

Programme Outline

This practical workshop will be very interactive in nature through the use of lectures, discussions, demonstrations and exercises to enable participants to gain tools that they can immediately put to use in navigating the workplace or apply personally.

Some of the areas which will be covered are:

  • Verbal Intelligence, Greetings and Forms of Address, Email and Social Media Etiquette
  • Official and Social Occasions
  • Personal Diplomacy
  • Gift-Giving: Do's and Taboos
  • Business Dress and Professionalism
  • Finessing Dining Skills

Facilitator: Ms. Maxine Barnett 

Ms. Maxine Barnett is a Human Resource/Organisation Development Practitioner and Corporate Trainer for more than 20 years and a Training Consultant in Corporate Protocol and Image/Perception Management for over 12 years. Ms. Barnett has functioned at Executive levels in the private industry, the state sector and the international arena. Her experience has been primarily with companies and organisations where there are start-ups, mergers, restructuring and change.

Her work has taken her outside of Trinidad and Tobago to Barbados, Grenada, St. Kitts, St Thomas, Guyana and the United States. She speaks at conferences and conducts customised seminars on topics which include Personal and Organisation Transformation, Image Management, Corporate Etiquette and Protocol. She is also a Consultant to a range of organisations including Corporations, Boards, Churches, and Youth Organisations and in some instances serves as Coach to the executives and/or leaders.

Very passionate about quality service delivery and civil interaction, her thesis at the Masters level explored the area of civility in the workplace, and Maxine's research in the area of workplace civility is on-going.

Over the years, she has been a lecturer at ROYTEC for the Human Resource Management Certificate Programme and an Associate Trainer of Personnel Management Services (PMSL) and the Employers Consultative Association (ECA) for both in-house and open programmes.

In addition to certification in Corporate/International Protocol and Business Etiquette, she is the holder of a Masters Degree from Springfield College, Massachusetts and Bachelors Degree (Hons) from Pace University, New York. Ms. Barnett is also a Certified Trainer and Certified Organisation Development Consultant of the National Training Laboratory (NTL) Behavioural Institute of Virginia, USA.



View Event Calendar


8:30 am – 4:30 pm


2 Days


USD $400.00 (inclusive of training materials, refreshments and Certificate of Participation) 

Please note that prices are subject to change without notice.


56 Main & New Market Streets
North Cummingsburg,
Georgetown, GUYANA


Samanthani Singh
Tel: (592) 645-9792

Reánnah Corbie
Tel: (868) 645-6700 ext 363
Fax: (868) 662-1411


Certificates will only be issued to participants who have attained a minimum attendance rate of 75% for the duration of the course.

Course Cancellation/ Reschedule Policy

Arthur Lok Jack GSB (ALJGSB) reserves the right to cancel training at any time. If ALJGSB cancels the training due to unforeseen circumstances beyond the control of ALJGSB, you are entitled to a full refund of the course fee, or your course fee can be credited toward a future training, based upon availability (providing payments have been made before original advertised date).

ALJGSB reserves the right to reschedule training at any time. If ALJGSB reschedules training due to unforeseen circumstances beyond the control of ALJGSB, the training will take place at the next available time. Participants will be informed via phone and/or e-mails.


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