Commonwealth Secretariat Regional Business Process Re-engineering Workshop
Mr. Anthony Ming, Commonwealth Secretariat, ICT Adviser, “ cannot pave existing cow paths. Business processes must be re-designed where inefficiencies, bottlenecks and arcane procedures are removed.”
Mr. Anthony Ming, Commonwealth Secretariat, ICT Adviser, “Consulting Unit of Arthur Lok Jack Graduate School of Business continues to be a Centre of Excellence for the Commonwealth Secretariat in improving the international competitiveness of people and organisations in the region.”
Ms. Arlene McComie, Permanent Secretary, Ministry of Public Administration, who said, “The key to effective BPR strategies is addressing three critical elements – people, processes and technology. McComie told the work–shop participants that in order to successfully re–engineer any project, a comprehensive review of customer needs, economic leverage points, and market trends must be conducted. She also stressed the importance of setting an aggressive re-engineering performance target and performing a comprehensive pilot of the new design.”
